1 Returns Policy
1.1 Damaged Product: If you receive a damaged product, you must notify us within three (3) days of the date of delivery of your order. In the event you fail to do so, you will be deemed to have accepted the products and waived your right to seek replacement product.
1.2 Replacement of Damaged Product: To receive a replacement order, you must return the damaged product as instructed. The product must be returned in its entirety along with the original packaging and invoice. If, upon inspection, the product is reasonably found by us to be damaged, we will endeavor to replace the damaged Product with the same product. In the event we are unable to do so, you may chose an alternate product of the same value.
1.3 Any failure on your part to comply with our Returns Policy and instructions may results in delays or cause you to incur shipping charges.
1.4 Replacement will not be permitted, if the product returned by you does not satisfy the conditions stated in sections 1.1 and 1.2. We may, at our discretion, return an ineligible product to you at your cost.
1.5 Refunds: Product must be unengraved and returned within 30 days in original condition, unused, and without ashes being put inside at any point in time. There is a 15% restocking fee for returns.